Your casework.
Handled with care.

Privacy and data handling for the Solvo preview. Updated September 24, 2026.

What we store

We store your account details, a protected password hash, session records, case details, uploaded files, extracted text and the work you save. Contact-form submissions are stored to allow follow-up. Do not put confidential dispute details into the contact form.

Who has access

Case records and document downloads require authentication and are scoped to the account that owns them. This release does not share cases with other parties or accounts. Server administrators have technical access needed to operate the service; this is not end-to-end encryption.

Where processing happens

The application, database and uploads run on an OVH-hosted server in Europe. Cloudflare provides the public network and HTTPS edge. Hosting in Europe does not establish compliance with any particular confidentiality, professional or regulatory requirement.

Optional AI processing

When you request AI preparation, case details and extracted text from the uploaded documents are sent to OpenAI using the configured API key. Your API key is encrypted at rest using a server-held key and is never returned to the browser. OpenAI’s retention and processing terms apply. We request that Responses API outputs are not stored, but that setting does not remove all provider retention.

Do not enable processing unless you have the required authority for the material. Solvo does not automatically train a model on your cases.

Retention and deletion

Your cases remain until you delete them or your account. Deleting a case removes its records and uploaded files from the active application. Backup copies can persist for the documented backup retention period; contact us for the current recovery policy before using material with a strict deletion deadline. Operational security records may be retained to investigate abuse.

Cookies and analytics

Solvo uses an essential session cookie for sign-in. We do not embed advertising trackers or session-replay tools. Our hosting and network providers may process technical request data for security and operation.

Your responsibilities and choices

Use only material you are authorized to process here. Keep confidential case material out of public contact messages. You can export your brief and delete cases through the workspace. For access or deletion questions, use the contact form.